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FAQ Hosting Questions
 

 

What is a Virtual Domain?

A Virtual Domain means having your own domain name (http://www.your.name.com.au) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your.name.com.au) and by your own personal e-mail address domain name (you@your.name.com.au).


Who is InterNIC

The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people it would be virtually impossible to maintain sanity on the Internet.


 
 

Can I access my domain address with or without the "www"?

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your.name.com.au] or [http://your.name.com.au] is acceptable, whichever you prefer.


Do you handle the domain registration process?

Yes. We can handle everything for you and  once your account is activated to request either a new domain name registration or a domain name modification (transferring an existing domain to our servers).


Can I transfer existing domain name to your servers?

Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. When we file a modification one of the current listed contacts must ok the move. InterNIC will send a email that you must OK to have the redirection of your domain completed. if the contact email on your domain has changed from the time you originally registered it, you will need to fax a authorization to complete the process using a tracking number we will provide upon request


How long does it take before my domain name is active?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.


How do I transfer files to my web site ?

Files must be transferred to the web server via File Transport Protocol (FTP) or Telnet. If you need FTP, telnet, mail, or other Internet software, visit Shareware.com. Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.


Will I have unlimited access to update my pages ?

You have unlimited access via FTP and Telnet 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.


Can I use my account for commercial purposes ?

Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilise the largest market place in the world today.


How long does it take to set up a new account ?

New accounts are generally set up within 24 hours from the time we receive your order. Once an account is set up a  notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.


Can I subdivide my space and resell it?

Yes, we do allow you to create subdirectories which you can use to offer friends or clients space as long as its within our policy guidlines. You can also request additional FTP accounts with limited access to a specific directory for a small additional setup charge.


Can I register additional domains to point to a subdirectory within my main domain?

No, this is something we do not presently offer, although you may want to look at it in the future.


Can I have additional domains pointing to the same main page as my main domain?

Yes, for a one time setup fee for each additional domain we can mirror your main web pages and mail system. This is a great way to expand the marketing of your present business


Are third level domains available (anyname.mydomain.com.au)?

Yes, We can give you a third level domain name such as yourname.au1.net or if you have a existing domain with us anyname.yourdomain.com. The packages are the same as the one posted for normal domains, the advantage to these is internic registration is not needed. This means no internic registration fees.

Can you design my web pages for me? 
Yes we can!